Shipping policy

Shipping Policy

Last Updated: August 22, 2026

At HighLock, we are committed to processing and shipping your order quickly and efficiently. This Shipping Policy explains how we process orders, our shipping practices, and what to expect after placing an order.

1. Free Shipping

HighLock offers free shipping on all orders shipped within the United States. Some locations and states may be excluded from shipping.

There is no minimum order requirement to qualify for free standard shipping.

Certain oversized, unusually large, or special freight shipments may require additional delivery arrangements. If additional charges or special arrangements are required, HighLock will contact you before proceeding.

2. Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Large-volume, wholesale, custom, or special orders may require additional processing time. If additional time is required, HighLock will contact you with an estimated shipping date.

HighLock reserves the right to contact customers to verify billing, shipping, or order information before an order is shipped.

3. Shipping Methods

HighLock may use a variety of shipping carriers and services depending on the size, weight, destination, and contents of an order.

We may use carriers including, but not limited to, UPS, FedEx, USPS, DHL, freight carriers, and other qualified shipping providers.

HighLock reserves the right to select the carrier and shipping service used to fulfill an order when a specific carrier or service has not been requested and confirmed.

4. Delivery Times

Once an order has shipped, delivery times depend on the carrier, destination, shipping service, weather, and other circumstances outside of HighLock's control.

Delivery estimates provided by a carrier are estimates and are not guaranteed unless a guaranteed delivery service has been specifically purchased and confirmed by HighLock.

HighLock is not responsible for delays caused by:

  • Carrier delays or service interruptions
  • Severe weather
  • Natural disasters
  • Holidays or peak shipping periods
  • Incorrect or incomplete shipping information
  • Address changes requested after shipment
  • Events outside of HighLock's reasonable control

A carrier delay does not automatically qualify an order for compensation or a refund.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect address and the order has not yet shipped, contact HighLock as soon as possible. We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made once an order has entered the fulfillment process.

If an order is returned to HighLock because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for applicable return shipping and reshipping costs.

6. Tracking Information

When tracking is available, tracking information will be provided after your order ships.

Please allow up to 24–48 hours for tracking information to become active in the carrier's system.

Once a package has been transferred to the shipping carrier, tracking updates and delivery scans are controlled by the carrier.

7. Lost, Stolen, or Misdelivered Packages

HighLock is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided by the customer.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your property and with household members or employees.
  2. Checking with neighbors or your building's receiving area.
  3. Contacting the shipping carrier directly.
  4. Contacting HighLock if the package cannot be located.

For packages that are lost in transit, HighLock will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

8. Damaged Shipments

Please inspect your shipment promptly upon delivery.

If your order arrives damaged, please contact HighLock within 5 business days of delivery.

To help us process your claim, please provide photographs of:

  • The shipping box or outer packaging
  • Any visible shipping damage
  • The damaged products
  • The shipping label

Please retain the original shipping packaging and damaged products until HighLock has completed its investigation. The shipping carrier may require the packaging for a damage claim.

After reviewing the claim, HighLock may, at its discretion, replace the damaged merchandise, issue a credit, or provide another appropriate resolution.

9. Shortages or Incorrect Items

If you receive an incorrect item or believe items are missing from your shipment, please notify HighLock within 5 business days of delivery.

Please provide your order number and, when requested, photographs of the shipment and its contents.

HighLock will investigate the discrepancy and, when appropriate, arrange for replacement merchandise or another appropriate resolution.

10. Multiple Shipments

An order containing multiple products may be shipped in separate packages or shipments.

If an order ships in multiple packages, tracking information may be provided separately for each shipment.

11. Large, Wholesale, and Freight Orders

Large-volume and wholesale orders may require special handling, multiple cartons, pallets, or freight shipping.

For qualifying orders, HighLock may contact the customer to confirm shipping and delivery arrangements.

Freight shipments may require additional delivery information, including receiving hours, loading dock availability, liftgate requirements, or other delivery instructions.

HighLock will communicate with the customer if special shipping arrangements are necessary.

12. Domestic Shipping Only

HighLock currently ships to addresses within the United States only.

We do not currently offer international shipping.

Customers are responsible for ensuring that the products they order may legally be purchased, possessed, and used in their particular state or jurisdiction.

13. Refused or Undeliverable Shipments

If a shipment is refused or returned to HighLock because of an incorrect address, failure to accept delivery, or another circumstance outside of HighLock's control, the customer may be responsible for applicable return shipping and reshipping costs.

Any refund issued for a returned shipment may be reduced by applicable shipping, return, handling, or other costs incurred by HighLock.

14. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their characteristics, destination, applicable laws, carrier requirements, or other regulatory considerations.

HighLock reserves the right to refuse or cancel shipment of an order when necessary to comply with applicable laws, regulations, carrier requirements, or company policies.

15. Changes to This Shipping Policy

HighLock reserves the right to modify this Shipping Policy at any time. Changes become effective when posted to this page.

Your continued use of the website or placement of an order after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

If you have questions regarding an order or this Shipping Policy, please contact HighLock through the contact information provided on our website.

When contacting us regarding an order, please include your order number whenever possible so that we can assist you efficiently.